Thank you for choosing UKImpex as your preferred shopping destination in the UK market. We are committed to providing you with high-quality products and exceptional service. This Refund & Return Policy outlines the terms and conditions for refunds and returns of products purchased from ukimpex.com.
2. Eligibility for Refund and Return
We understand that there may be occasions when you need to request a refund or return a product. To be eligible for a refund or return, the following conditions must be met:
The item must have been purchased from ukimpex.com.
The request for a refund or return must be made within 30 days of receiving the product.
The product must be in its original packaging, unused, and in the same condition as when it was received.
3. Non-Refundable and Non-Returnable Items
Please note that certain items are exempt from refunds and returns. These include:
Perishable goods, such as food items or flowers.
Personalized or custom-made products.
Gift cards.
Downloadable software or digital products.
Health and personal care items (for hygiene reasons).
4. Refund and Return Process
To initiate a refund or return, please follow these steps:
Contact our customer support team at info@ukimpex.com or through our customer support portal on the website.
Provide your order number and a detailed reason for your refund or return request.
Once your request is approved, you will receive instructions on how to proceed.
5. Return Shipping
Customers are responsible for the cost of returning the product to UKImpex unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.
6. Inspection and Processing
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 2. If the product passes the inspection, we will process your refund or return within 10 business days.
7. Refund and Return Options
Depending on the reason for your refund or return and your preference, we offer the following options:
Refund: If you choose this option, a refund will be issued using the same payment method you used for the original purchase.
Exchange: We can arrange for an exchange of the returned product with a similar item if available.
Store Credit: You may opt for store credit, which can be used for future purchases on ukimpex.com.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement, refund, or exchange, depending on your preference.
9. Contact Information
If you have any questions or concerns regarding our Refund & Return Policy, please feel free to contact us at:
UKImpex reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be posted on the website, and the revised policy will apply to all purchases made after the effective date of the updated policy.
By shopping at UKImpex, you agree to abide by the terms and conditions outlined in this Refund & Return Policy.
Thank you for choosing UKImpex. We appreciate your trust in us and look forward to providing you with exceptional service.
